Privacy Policy – bet988 Pakistan Betting Platform

This Privacy Policy applies to all users of bet988, accessible at bet988.win. It describes how bet988 ("we", "us", "the platform") collects, stores, uses and protects the personal information you provide when you register, deposit, bet, or otherwise use our sports betting and casino platform. This policy should be read together with our Terms and Conditions.

We are committed to handling your information responsibly. We collect only what is necessary to run the platform securely, process your PKR transactions and provide you with a safe, enjoyable experience. We do not share your information for marketing purposes with third parties outside the bet988 platform.

1. Information We Collect

We collect personal information in the following ways:

Information you give us directly:

• Full name and date of birth when you register your bet988 account.
• Contact details including your email address and phone number.
• Identity documents (such as CNIC, passport or driving licence) when requested for account verification.
• Payment information including the mobile wallet numbers or bank account details you use for PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer.
• Communications you send to our support team, including chat messages and emails.

Information collected automatically when you use the platform:

• Your IP address and approximate geographical location.
• Device type, operating system and browser information.
• Pages and features you visit on the platform, time spent and navigation patterns.
• Betting and gaming activity, including bets placed, games played, deposit and withdrawal history.
• Session logs, login timestamps and any errors or issues encountered.

We do not collect sensitive categories of personal data such as religious beliefs, political opinions, biometric data or health information. If you contact us and voluntarily include such information, it will be handled with additional care and used only to respond to your query.

2. How We Use Your Information

bet988 uses the personal information we collect for the following purposes:

We process your data on the basis that it is necessary to deliver the services you have signed up for, to fulfil our contractual obligations to you, and to protect the legitimate security interests of the platform and its players.

3. Payments and Financial Data

Processing PKR payments is central to running bet988, and we handle financial data with particular care. When you make a deposit or request a withdrawal, the transaction is processed through the payment provider you select — JazzCash, Easypaisa, Raast, a bank transfer, or a card. Each of these providers has its own security standards and privacy practices that apply to the transaction on their side.

bet988 retains a record of each transaction — the amount, date, method and outcome — as part of your account history. This record is used for your own reference, for dispute resolution, and for fraud and anti-money-laundering monitoring. We do not store full card numbers or mobile wallet PIN s on our own servers.

For identity verification purposes — particularly before processing large withdrawals — we may request a copy of your CNIC or other official identity document. These documents are stored securely and used solely for verification. Once verification is complete, document copies are retained only as long as required by our internal security policy.

4. Cookies and Tracking Technologies

bet988 uses cookies and similar technologies to make the platform work properly and to understand how players interact with it. A cookie is a small text file placed on your device when you visit a website. It does not give us access to your device beyond what is described here.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These keep your session active so you remain logged in as you navigate between pages. Without these, the platform cannot work correctly.
• Functional cookies: Remember your preferences such as language settings, deposit method choices and display options so you do not have to reset them every visit.
• Analytics cookies: Help us understand which pages and features are most popular, where players encounter issues and how overall usage patterns look. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect suspicious login activity, prevent fraud and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent the platform from functioning correctly, including keeping you logged in. Analytics and functional cookies can generally be disabled without affecting core platform features.

5. Sharing Your Information

bet988 does not sell, rent or trade your personal information to third parties for their own marketing purposes. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment providers: We share the transaction details necessary to process your PKR deposits and withdrawals with your chosen payment provider — JazzCash, Easypaisa, Raast, your bank or card network.
• Identity verification partners: If we need to verify your identity, your documents may be shared with a trusted third-party verification service. These partners are contractually bound to use your data only for verification.
• Game providers: Casino and slot game providers who supply games available in the bet988 game lobby may receive limited data (such as session information) necessary to deliver the game. They do not receive your full personal profile.
• Fraud prevention and security services: We may share data with security service providers to detect and prevent fraudulent activity, protect accounts and comply with anti-money-laundering obligations.
• Legal and regulatory requirements: If required by law, a court order or a competent authority, we may disclose personal information. We will only do so to the extent legally required and will where possible inform you unless prohibited.
• Business transfers: If bet988 undergoes a business restructuring, merger or acquisition, your data may transfer to the new entity. You will be notified of any such change and the new entity will be bound by the same privacy commitments.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards. We do not permit them to use your data for any purpose other than the one for which it was shared.

6. Data Security

Protecting your personal and financial information is a top priority for bet988. We implement a range of technical and organisational security measures to keep your data safe, including:

• SSL/TLS encryption for all data transmitted between your device and the bet988 platform.
• Encryption of stored sensitive data including account credentials and payment records.
• Access controls that limit which members of our team can view personal data, based on their role and need.
• Regular security reviews and monitoring for unusual activity or potential breaches.
• Two-factor authentication options available to players to add an extra layer of account security.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure — never share your password, use a strong and unique password for your bet988 account, and contact support immediately if you suspect unauthorised access.

7. Data Retention

We retain your personal information for as long as your bet988 account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy. Specifically:

• Account data (name, contact details, login records) is retained while your account is open and for a period after closure to allow for dispute resolution and to meet any applicable record-keeping obligations.
• Transaction records (deposit and withdrawal history, betting records) are retained for an extended period for financial audit, fraud prevention and dispute resolution purposes.
• Identity documents submitted for KYC are retained for the minimum period necessary to meet verification requirements and are then securely deleted.
• Support communications are retained for a reasonable period to maintain context for ongoing issues and quality review.
• Cookie and analytics data is retained in aggregated, non-identifiable form for platform analysis purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally. If you close your account and wish to request deletion of your data, please contact support. Note that some data may be retained where required by law or legitimate security interests even after account closure.

8. Your Rights

As a bet988 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through the platform.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic account details directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so where there is no legal or legitimate reason to retain it. Note that some data — such as transaction records — may be retained for regulatory or security purposes even after a deletion request.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You may request your data in a commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where we process data based on your consent (such as for marketing communications), you can withdraw that consent at any time by updating your notification preferences or contacting support.

9. Minors and Age Policy

bet988 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account or provided us with personal data, we will close the account immediately and delete the associated information.

If you are a parent or guardian and believe your child has registered on bet988, please contact our support team immediately so we can investigate and take appropriate action.

Age verification may be requested at any point during registration, at the time of your first withdrawal, or as part of a routine account review. Providing false information about your age is a breach of our Terms and Conditions and will result in account closure.

10. Changes to This Privacy Policy

bet988 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the "Last Updated" date shown at the top of this page.

We encourage you to review this policy periodically. Continued use of the platform after changes are published means you accept the updated policy. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please contact our support team directly through the live chat on the bet988 platform.

You can also reach us at: [email protected]

For anything related to responsible gaming tools or self-exclusion, please visit our dedicated Responsible Gaming page.